Repair and Warranty - 医佰分医疗科技

CT
MRI
DR
DSA
C-ARM

Major Brands

System Modalities

Main warranty types

Baijinbao
Jinbao
Technical guarantee
Single maintenance

Full insurance (platinum insurance) is the most complete warranty coverage among all warranty types. It includes all equipment accessories, labor, travel and other expenses, as well as regular preventive maintenance and maintenance every year. [Contract content](1) Remote service support (7*24 hours) (2) Send engineers to the equipment installation site to engage in service activities (3) Service time: N*365 days (4) Equipment service response time ≤1 hour (response time refers to the time from receiving the repair to the time when the problem is officially solved) (5) On-site service time ≤24 hours. (6) Regular preventive inspection services, including machine cleaning, inspection, calibration, performance testing and necessary mechanical or electrical adjustments. (7) Operating rate>=95%(8) All parts and labor costs during the contract period.

Limited insurance (gold insurance) is a type of maintenance that excludes some contents from the full insurance plan. For example, for CT, compared with the full insurance, limited insurance does not include the warranty for tubes, detectors, and high-voltage generators, and other accessories are all included. In addition, labor, travel, and regular preventive maintenance are also included. [Contract content](1) Remote service support (7*24 hours) (2) Send engineers to the equipment installation site to engage in service activities (3) Service time: N*365 days (4) Equipment service response time ≤1 hour (response time refers to the time from receiving the repair to the time when the problem is officially solved) (5) On-site service time ≤24 hours. (6) Regular preventive inspection services, including machine cleaning, inspection, calibration, performance testing and necessary mechanical or electrical adjustments. (7) Operating rate>=95%(8) All labor costs and most accessories during the contract period (additional charges excluded as agreed).

Technical insurance (labor insurance) refers to a type of warranty that includes labor for a certain period of time and regular preventive maintenance, and does not include accessories. [Contract content](1) Remote service support (7*24 hours) (2) Send engineers to the equipment installation site to engage in service activities (3) Service time: N*365 days (4) Equipment service response time ≤1 hour (response time refers to the time from receiving the repair to the time when the problem is officially solved) (5) On-site service time ≤24 hours. (6) Regular preventive inspection services, including machine cleaning, inspection, calibration, performance testing and necessary mechanical or electrical adjustments. (7) All labor costs during the contract period (additional charges for accessories).

On-call refers to the type of business that does not have a fixed contract and contacts for maintenance after equipment fails. [Contract content](1) Dispatch engineers to the equipment installation site to engage in service activities (2) On-site service time ≤24 hours. (3) The price, warranty period, etc. of the fault repaired as stipulated in the contract.

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